AI

Vote calibration in community question-answering systems

Abstract

User votes are important signals in community question-answering (CQA) systems. Many features of typical CQA systems, e.g. the best answer to a question, status of a user, are dependent on ratings or votes cast by the community. In a popular CQA site, Yahoo! Answers, users vote for the best answers to their questions and can also thumb up or down each individual answer. Prior work has shown that these votes provide useful predictors for content quality and user expertise, where each vote is usually assumed to carry the same weight as others. In this paper, we analyze a set of possible factors that indicate bias in user voting behavior -- these factors encompass different gaming behavior, as well as other eccentricities, e.g., votes to show appreciation of answerers. These observations suggest that votes need to be calibrated before being used to identify good answers or experts. To address this problem, we propose a general machine learning framework to calibrate such votes. Through extensive experiments based on an editorially judged CQA dataset, we show that our supervised learning method of content-agnostic vote calibration can significantly improve the performance of answer ranking and expert ranking.